Receptionist
Starting Rate: $18.00

ESSENTIAL FUNCTIONS

Interpersonal, Team Work, Misc:

Communicates unresolved work-related issues productively & effectively solves problems
Handles confidential information appropriately and is HIPAA compliant
Friendly and courteous to residents, co-workers etc, and takes ownership in solving problems (taking initiative where appropriate)
Works well in a team, owning personally assigned work and assisting wherever needed to get the job done
Follows established policies and guidelines
Reliable and predictable attendance
Other duties as assigned

Administrative Functions

Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
Operate paging/telephone system as required.
Answer telephones; determine nature of call and direct caller to appropriate individual or department.
Receive request from within the facility and locate personnel through paging system.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel,department extensions, key personnel, etc.
Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.)
Greet visitors. Direct to appropriate office and/or resident room.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Monitor presence and location of sale representatives in the facility.
Issue and collect identification badges as representatives sign in/out.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
Receive, sort, and distribute mail as directed.
Operate copier, office machines, etc., as directed.
Operate computer as directed.
Order supplies as directed.
Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
Report any known or suspected unauthorized attempt to access facility’s information system.
Other related duties and responsibilities that may become necessary or appropriate.

Personnel Functions

Report known or suspected incidents of fraud to the Administrator
Ensure that departmental computer workstations left unattended are properly logged off or the password protected automatic sccreensaver activates within established facility policy guidelines.

Staff Development

Attend and participate in in-service educational classes and on-the-job training programs as directed.
Attend and participate in workshops, seminars, etc., as approved.
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
Attend and participate in facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).

Equipment and Supply Functions

Ensure administrative supplies have been replenished in work areas as necessary.
Use office supplies in an efficient manner to avoid waste.
Request repairs for office equipment, as necessary.
Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday, etc.

Budget and Planning Functions

Report suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc.

Resident Rights

Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
Knock before entering a resident’s room.
Ensure that resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are followed.

PHYSICAL CAPABILTIES

Must be able to move intermittently throughout the workday.
Frequent bending and reaching.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
Must meet the general health requirements set forth by the policies of this facility which includes an annual TB screening and physical examination.
Must be able to sit for extended periods of time.
Must be able to lift and carry up to 25 pounds.
Must be able to cope with the mental and emotional stress of the position.

Environment Conditions

Inside work, normal temperatures, some noise, occasional fumes/odors, chemical exposure, and potential exposure to bloodborne pathogens.
This job cannot be performed without exposure to the stresses associated with an intimate, 24-hour skilled care environment that delivers care and services primarily to disabled and cognitively impaired residents in an aging population.
Examples of these stresses include, but are not limited to: emergency health or safety response, weekend and holiday duty, unusual or impaired behavior by residents, family reactions to having a loved one in a nursing home, death and dying, oversight of state surveyors, ombudsmen and federal officials, presence of consultants and attorneys, and variable involvement of medical staff.
HIPAA is a law that must be followed by all healthcare personnel at every level. This position is a Mandated Reporter regarding the suspicion of elder abuse and may have access to Protected Health Information (PHI).

ACKNOWLEDGEMENT:

Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from this position.

I hereby accept the position and agree to perform this position in a safe manner and in accordance with the facility’s established procedures. I understand that as a result of my employment, I may be exposed to blood, body fluids, burn, infectious diseases, air contaminants (including tobacco smoke), hazardous chemicals, and to the Hepatitis B virus, and that I will be responsible for following company policies and procedures when in contact with any of the situations described above.

I understand that my employment is at will. My employment is for no definite or determinable period and may be terminated at any time with or without prior notice at the option of either myself or the company. No promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and the facility Administrator.

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Employee Signature Date